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Frequently Asked Questions


  1. How to prepare our Flower Tea?

    • Each product has brewing instructions right on the box and our care card. However, it's important to remember that it's all about you - feel free to deviate to suit your own tastes. We know some people like a lighter or heavier-flavoured tea. Also, remember to use our glassware for maximum viewing pleasure. It won't crack on you, we promise!

  2. Are we really TEA?

    • No! Tea is an aromatic beverage commonly prepared by pouring hot or boiling water over cured or fresh leaves of the Camellia Sinensis Plant that consists of White tea, Green tea, Oolong tea and Black tea. Any leaf, herb, root, fruit or flower come from a different plant or flower and are therefore considered FLOWER TEA or Tisane.

  3. Do we process our Flower Tea with artificial colors or flavors?

    • No! The flowers are exactly how you find them in nature, only dried.

  4. Where are our Flower Tea ingredient from?

    • From all around the world! We make it a point to provide the best quality available to you.

  5. Is our Flower Tea caffeine-free?

    •  All FLOWER TEA are naturally 100% caffeine-free. However some blooming flower contain a small trace of caffeine however it is so minimal that it is negligible!

  6. How long can I leave my Flower Tea unconsumed?

    •  All Flower Tea are recommended to consume immediately after steeping; we do not recommend to consume overnight Flower Tea as it be oxidized or even breed bacteria. 

  7. When to consume Flower Tea?

    • Every person is unique, hence there is no definite time to consume Flower Tea. You can drink it all day long as per your preference. 

  8. How long is our Flower Tea's shelves life? 

    • 1-2 Years in Chiller
    • 6 Months in Room Temperature
    • As our product contain ZERO preservatives, we recommend immediate consumption once you received them to ensure freshness. 
       
  9. How can we store the Flower Tea?

    • To keep your flower tea freshest, store it in a dark and cool place.

  10. Is our Flower Tea suitable for pregnant lady?

    • We recommend to get professional advice from doctors beforehand.

  11. Is our Flower Tea suitable for children?

    • Flower Tea is generally suitable for children, however we do recommend to get professional advice from doctors beforehand.

  12. Is our Flower Tea suitable for vegan?

    • Yes definitely! All our ingredients for our Flower Tea are only plant based, thus there is no contain of any animal products or by products.

  13. Where do we deliver our Flower Tea to?

    • Temporarily we only ship to whole Malaysia, however feel free to contact us even you are overseas buyer. We can definitely work something out together!
       
  14. Can I purchase Flower Tea wholesale from you?

    • Definitely! Please contact us directly for future discussion.

  15. Can I return received product ? 

    • No unless it’s a defect product. All our product will undergo a strict quality check before shipment. In any unfortunate event which you receive a defect product, please contact us within 3 days of receipt with your order number, name, reason of refund as well as a photo of wrong/defect item. For more details information, kindly refer to our Return & Refund Policy